Refund policy

Returns (Physical Products)

We hope you absolutely love your order. However, if something’s not quite right, here’s how returns work:

You have 14 days from receiving your order to request a return in line with UK Consumer Contracts Regulations.

To be eligible for a return:

To request a return, email: Billsyboosgifts@gmail.com with your order number and reason for return.

Customers are responsible for return postage costs unless the item is faulty.

We recommend using a tracked service, as we cannot refund items that do not arrive back with us.

If your order arrives damaged or faulty (because sometimes life happens), please contact us within 48 hours of delivery with:

We will offer a replacement or refund where appropriate.

Due to the nature of personalised and made-to-order products, these are non-refundable unless faulty.

Please double-check spellings and custom details before placing your order.

All digital products are non-refundable once downloaded.

If you experience a technical issue accessing your file, contact us and we’ll help you sort it.

Once we receive and inspect your return, we will notify you of approval.

Approved refunds will be processed back to your original payment method within 5–10 business days.

We cannot accept returns on:

If you have any questions, please get in touch at:
billsyboosgifts@gmail.com

We’re a small business and we’ll always aim to resolve things fairly and reasonably.